(415) 413-3943 (Bay Area)
(916) 576-9614 (Sacramento)


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FAQ

Below is a list of the most frequently asked questions about our cleaning services. I hope they will be helpful.

Is a long-term contract required for service?

Absolutely not. Our services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required.

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How long have you been cleaning homes?

We have been providing professional house cleaning services since 2006.

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What all is included in your cleaning service?

Please review our thorough house cleaning checklist for a list of services we perform for each type of cleaning.

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How is our Home Cleaning?

Our focus is using Natural products.

We use 100% non-toxic, organic (whenever possible) cleaning products that are good for your family and good for the environment. Our products are natural containing essential oils and simple ingredients such as lemon and vinegar to refresh and deeply clean your home.

We pamper all our clients with Natural products. There is no extra charge for the cleaning. We use our Natural to clean all our clients homes.

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Do you furnish all the cleaning supplies?

Yes. We furnish all the natural cleaning products and all the equipment needed to clean your home free of charge.

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Do I need to do anything before you arrive?

The best way to prepare for your cleaners is to straighten up as much as possible. That way the cleaners can focus their efforts on cleaning up dust and grime, not putting things in their places. “It’s best if people pick up or straighten up their items,” like toys and clothes

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What should I expect on my first appointment?

We will arrive at your home we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.

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Will I have the same cleaning person each visit?

Yes. You will have the same cleaning professional for each visit. We know how important it is to have someone you know and trust cleaning your home. You will have a team of two cleaners (same team) for each cleaning.

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What will it cost to have my home cleaned?

The cost will depend on how large your home is, how often you need cleaning and the amount of cleaning required. The average cost for maintenance house cleaning starts hourly. If you like a form price we will give you a free estimate.

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Do I need to be home the day of cleaning?

Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you.

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Can I skip or reschedule an appointment?

If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance, if you fail to give us less then 24 hours notice there is a $50.00 Fee. We’ll move your visit to another, more convenient time or if you wish, cancel it all together.

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How will you enter my home on my scheduled days of cleaning?

We leave this up to you, whatever you feel most comfortable with. 1. You may give us a key. 2. You can leave a key under a door mat the day of cleaning. 3. You can give us the code to the garage. 4.You can leave the door unlocked the day of cleaning.

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What if I am not satisfied with my cleaning?

Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.

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How and when do I pay for my cleaning services?

We require payment at time of service.  We accept payment by check or cash.

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